Welcome to https://feelherb.com/ (“Website”), operated by Veda Herbs & Drugs Pvt. Ltd. (“we,” “us,” or “our”). By accessing or using our Website to book or receive consultations, you agree to comply with these Terms and Conditions. If you disagree, please refrain from using our services.

1. Definitions

  • “Customer,” “User,” “You”: Any person accessing or using the Website to book or receive a medical consultation.

  • “Consultation Services”: The online medical consultation services provided by independent, licensed medical practitioners through our platform. This includes video, audio, or chat-based interactions.

  • “Healthcare Provider(s)”: The independent doctors, physicians, or healthcare professionals who provide the Consultation Services via the Website.

  • “Content”: Text, images, logos, and materials on the Website.

2. Eligibility and User Account

  • Minimum Age: You must be at least 18 years old to register an account and book a Consultation Service. Individuals under 18 must have an adult book and attend the consultation on their behalf.

  • Accurate Information: By using the Website, you warrant that all information provided during registration and booking is accurate and complete, and you will maintain the confidentiality of your account credentials.

3. Nature of Consultation Services and Disclaimer

  • Telehealth Disclaimer: The Consultation Services provided via this Website are a form of telehealth. This means the service is provided remotely and may not be a suitable replacement for an in-person physical examination or emergency medical care.

  • No Emergency Services: DO NOT USE THIS WEBSITE FOR MEDICAL EMERGENCIES. If you are experiencing a medical emergency, immediately call your local emergency services (e.g., 108 or 100 in India) or visit the nearest emergency room.

  • Independent Practitioners: We operate the platform that connects you with independent Healthcare Providers. We are not the provider of the medical advice, diagnosis, or treatment. The relationship for medical care exists solely between you and the Healthcare Provider.

  • Herbal and Traditional Disclaimer: Consultations regarding herbal or traditional medicine are provided for informational and supportive purposes. Our services are not intended to diagnose, treat, cure, or prevent any disease in a manner that supersedes standard medical practice. Always consult a primary care physician before beginning any new treatment or supplement regimen.

4. Booking, Pricing, and Payments

  • Service Fees: All Consultation Service fees are in INR and are subject to change without notice. The fee covers the time and services provided by the Healthcare Provider.

  • Payment: Payment is required at the time of booking. We accept credit/debit cards, UPI, and other methods via secure gateways (Razorpay, PayPal, etc.).

  • Appointment Acceptance: Your booking is an offer to schedule a consultation, which we may accept or decline at our discretion. We reserve the right to cancel or reschedule appointments due to technical issues or provider availability.

  • Cancellations and Rescheduling: Please refer to our separate Cancellation & Rescheduling Policy for details regarding refunds or rescheduling options based on notice given.

5. Website Content and Intellectual Property

  • Ownership: All Website Content (logos, text, articles, blog posts) is owned by Veda Herbs & Drugs Pvt. Ltd. and protected under Indian copyright/trademark laws.

  • Limitation: Content on the Website (including articles and provider profiles) is for general informational purposes only and does not constitute medical advice or a substitute for a professional consultation.

6. Privacy and Data Security

  • Confidentiality: We are committed to protecting your privacy. Your medical and personal information will be handled in accordance with our Privacy Policy and all applicable Indian data protection laws, including doctor-patient confidentiality requirements.

  • Consent to Telehealth: By engaging in a Consultation Service, you acknowledge and consent to receiving medical care via electronic communication.

7. Limitation of Liability

  • Platform Only: We provide and manage the technological platform only. Veda Herbs & Drugs Pvt. Ltd. is NOT liable for:

    • The quality, accuracy, or outcome of the medical advice or treatment provided by the independent Healthcare Provider.

    • Any indirect, incidental, or consequential damages (e.g., lost profits, adverse health events) arising from the use or inability to use the Consultation Services.

  • Technical Failures: We are not liable for delays, interruptions, or cancellations due to technical failures, internet outages, or other unforeseen circumstances outside of our direct control.

8. Governing Law and Disputes

  • These Terms are governed by Indian law, with jurisdiction in Pathanamthitta, Kerala.

  • Disputes will first attempt resolution via negotiation; unresolved issues may proceed to courts in Kerala.

9. Changes to Terms and Contact Us

  • We may update these Terms periodically. Continued use after changes constitutes acceptance.

  • For questions about these Terms:


    📧 Email: hello@feelherb.com
    📞 Phone: +91 89216 95627
    📍 Address: Veda Herbs & Drugs Private Limited, Omalloor, Chenneerkkara Panchayat, Prakanam Junction, Pathanamthitta, Kerala, 689643